Help Center

If you already have an Meridian Safe Bank Uniononline account with a username and password, you can log in to allybank.com from your computer. You can also log in to m.allybank.com from your mobile phone, or download our Mobile Banking app for iPhone® or Android™.

To get online access, open a new account online or call Customer Care Support at +44 AURELIANTB to get started.

A word or phrase that reminds you of your password if you forget it.

Forgotten or blocked username:

If you’ve forgotten your Meridian Safe Bank Unionusername or if it’s blocked, simply call us 24/7 at +44 AURELIANTB to have it reset.

Forgotten password:

Go to the Forgot username or password? link at the bottom of the home page Login box and choose password to have your password hint emailed to you or to reset your password.

From the online banking login screen:

1. Select the Forgot your password? link beneath the box where you would enter your password.
2. Enter your Username and Social Security #.
3. Choose Email my password hint to have your password hint emailed to you at the address you provided for your account, or Create a new password to create a new password online.

We’ve streamlined the process for logging in to your bank accounts. You can now enter your username and password on a single screen and no longer need to verify a trusted image (formerly called the SafeKeys image). As always, you can be confident that your bank accounts are secure. We’ll still send you a security code to make sure it’s you when we need additional verification.

It’s a 6-digit code that you can ask us to send in a text message or email when you log in from a device we don’t recognize. The code can only be used once, and expires 20 minutes after it’s sent.

You can set up your login credentials by enrolling online for your Meridian Safe Bank Unionor Meridian Safe Bank Invest or Meridian Safe Bank Auto joint account.

It depends how the code was sent. If it was sent as an email, it may take a few minutes to arrive (remember to check your SPAM folder). If the code was sent as a text message, it normally will arrive within a few seconds. If it has not arrived yet, try sending it again. If you have set up another option to receive security codes you can try sending it to that email address or phone number.

No. Since this is a randomly generated one-time code you won’t need to use it again.

Once you log in to online banking, choose your name (or Profile if you’re on your mobile device), then select Profile and Settings. Choose Security Code Delivery to update your delivery options. For your protection, you can't change where you receive security codes until you enter your password.

AT&T, Verizon Wireless, Sprint, T-Mobile®, Alltel, Nextel, Boost, U.S. Cellular, MetroPCS, nTelos, ACS Wireless, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, Cox Wireless,  Appalachian Wireless, GCI Communications, Golden State, Illinois Valley Cellular, Keystone Wireless, Inland Cellular, NEPA, Nex-Tech Wireless, Thumb Cellular, United Wireless, West Central Wireless, Cellcom, C Spire Wireless, Cricket, Cincinnati Bell Wireless and Virgin Mobile.

If you need assistance from your phone when you receive a security code, just text HELP to 25597 for more information. View our SMS terms and conditions to learn more.

You’ll only receive a text message containing a security code when you request it to be sent.

If you want to stop Meridian Safe Bank Unionfrom sending security codes to your phone, text STOP to 25597. If you wish to receive security codes again, just text OPTIN to 25597.

We don’t charge a message delivery fee, but standard message and data rates from your carrier may apply. Check with your provider if you have any questions about your plan and the cost of receiving text messages.

It depends on the type of computer you’re on. If you’re on a personal computer that you use frequently it’s a good idea to register it. If you’re on a friend’s computer or a computer used by the public you should not register it.

For best results using desktop, we recommend you use:

• Chrome 73 or higher (Google)
• Firefox 66 or higher (Mozilla)
• Safari 12 or higher (Mac)
• Microsoft IE11 or higher (Microsoft)
• Microsoft Edge 17 or higher (Microsoft)

Yes. You can register as many computers as you want. To register another computer simply log in from it. After you enter your security code you’ll be given the option to register the computer.